Privacy Policy

The legal framework for the processing of personal data is Regulation of the European Parliament and Council (UE) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and free flow of such data and the repeal of the Directive 95/46/EC (general regulation on data protection) (hereinafter referred to as “GDPR”).

This privacy policy (hereinafter referred to as the “Policy”) describes how we collect and process your Personal Data when using and providing our products and services. This Policy defines how Tronel Sp. z o. o. (hereinafter referred to as “Tronel”) with its registered office in Kraków 30-392, ul. Bunscha 18, uses the Personal Data provided by you, after prior notification or obtaining your consent, if required by applicable law.

This Policy applies to Tronel customers using the services available at It also applies to all visitors to the website, who may or may not be customers of Tronel Sp. z o.o..

Please read this Policy and our general terms and conditions, as well as the rules that may apply to your use of our products and services. This Policy may change, so please visit our website regularly.


Personal data administrator

The administrator, i.e. the entity deciding how your personal data will be used, is Tronel Sp. z o.o., based in Kraków 30-392, ul. Bunscha 18, registered in the Register of Entrepreneurs kept by the District Court in Kraków, KRS under number 0000393890, with NIP6762446453. (hereinafter “We”, “Tronel”),

In order to exercise your rights, express or withdraw consents and raise objections, please contact us at the following e-mail address:


What personal data do we collect?

Due to the nature of our services and products, we may collect the following Personal Data subject to your notification or consent where applicable:

Contact details

That is information that allows us to identify and contact you. This information includes names and surname, e-mail address, as well as other contact details obtained from you.

General Usage Information.


Purpose and legal basis for the processing of personal data

The processing of your personal data is always voluntary, but necessary for the performance of the contract concluded with you for the provision of electronic services. Your data is necessary in order to:

– enabling the proper provision of services, including ensuring proper technical and complaint service (art. 6 ust.1 litera b RODO) GDPR,

– marketing, promotional and, if necessary, debt collection, court and enforcement services (art. 6 ust.1 litera f RODO) GDPR,

– keeping statistical data (art. 6 ust.1 litera f RODO) GDPR

– ensuring the principle of accountability resulting from the GDPR (art. 6 ust.1 litera c RODO) GDPR

– fulfillment of tax and accounting obligations (art. 6 ust.1 litera c RODO) GDPR


Who can we share personal data with?

In some situations, we have the right to transfer your personal data to other recipients, if it is necessary to perform the contract concluded with you or to fulfill our obligations. In this case, we might transfer personal data to three groups of recipients:

– persons authorized by us, our employees and associates who must have access to personal data in order to perform their duties,

– processors to whom we will entrust the processing of personal data,

– other data recipients, e.g. intermediaries, domain registries, certification authorities, couriers, banks, insurers, law firms, debt collection entities, public authorities.

Duration of storing personal data

We store your personal data for the duration of the contract concluded with you, and after its completion for the purposes of:

– pursuing claims in connection with the performance of the contract,

– performance of obligations arising from legal provisions, including tax and accounting,

– preventing abuse and fraud,

– statistical and archiving,

– for a maximum period of 10 years from the date of completion of the contract.

For the purpose of accountability, i.e. to prove compliance with the provisions on the processing of personal data, we will store data for the period in which Tronel is obliged to keep data or documents containing them to document the fulfillment of legal requirements and enable control of their fulfillment by public authorities.


Rights under the GDPR

In accordance with the provisions of the GDPR and the Telecommunications Law, you are entitled to:

  1. the right to express and withdraw consents to:

– processing of your contact details, i.e. e-mail address, telephone number in order to receive marketing communications by electronic means to the e-mail address, text message number or by phone call,

– processing of your contact details. i.e. an e-mail address in order for Tronel to send information in electronic form.

  1. the right to access your data, including obtaining a copy of the data subject to processing, also in electronic form;
  2. the right to rectify (correct) your personal data if your data in our possession is inaccurate or incomplete;
  3. the right to delete your data if your data is no longer necessary for the purposes for which it was collected, and Tronel has no grounds to process it, e.g. based on your consent or the fulfillment of a legal obligation;
  4. the right to limit the processing of your data in the following cases (when submitting the application, indicate one of the following cases):

– if you have reservations as to the correctness of your data;

– if you believe that we should not process your data, but at the same time you do not want      us to delete it;

– if we no longer need such personal data, but you need them in connection with pursuing claims.

  1. the right to file a complaint in connection with the processing of your personal data by us to the supervisory body, which is the President of the Office for Personal Data Protection, address: ul. Stawki 2, 00-193 Warsaw.

Security of personal data

We conduct risk analysis on an ongoing basis to ensure that personal data is processed by us in a safe manner – ensuring, above all, that only authorized persons have access to data and only to the extent that it is necessary due to the tasks they perform. We make sure that all operations on personal data are registered and performed only by authorized employees and associates.

We take all necessary steps to ensure that our subcontractors and other cooperating entities also guarantee the application of appropriate security measures whenever they process personal data on our behalf.